Open Internet Policy
As of April, 2015
Network Management Practices
Application-Specific Behavior: Subject to the qualification that Alsat may reasonably limit peer-to-peer applications as set forth above, Alsat generally treats all lawful applications identically; however, Alsat reserves the right to block or limit access to any applications that Alsat determines, in Alsat’s sole and reasonable discretion, may expose Alsat to potential legal liability, harm the Alsat network or otherwise interfere with or impair the experience of other Customers on the Alsat network.
Device Attachment Rules: Alsat does not limit the types of devices that can be connected to the Alsat network, provided they are used for lawful purposes and do not harm the Alsat network; however, if Alsat determines, in Alsat’s sole and reasonable discretion, that the connection of a particular type of device to the Alsat network negatively impacts other Customers or the Alsat network, or may expose Alsat to potential legal liability, Alsat reserves the right to limit or restrict Customers’ ability to connect such type of device to the Alsat network.
Security: The Alsat network is designed in a manner that is intended to prohibit third parties who are not served by the Alsat network from initiating connections to Customers on the Alsat network if Alsat has not allocated a public IP address to that Customer as provided in the Alsat Service Agreement. Alsat may prohibit certain activity on the Alsat network that Alsat deems, in Alsat’s sole and reasonable discretion, poses a potential risk to Alsat’s network or to other Customers. Triggering conditions include denial of service activity, IP address or port scanning and excessive account login failures. If Alsat notices excessive Customer connections that are harmful or that disrupt the normal use of the Alsat network for other Customers, Alsat will attempt to notify the Customer to work collaboratively to remedy the issue; however; Alsat reserves the right, without advance notice, to block any Customer’s traffic that Alsat determines, in Alsat’s sole and reasonable discretion, may cause harm to the Alsat network or to other Customers, until the issue is addressed to Alsat’s satisfaction.
Performance Characteristics and Terms
Service Description and Pricing: A current description of the categories of service Alsat offers is available at: http://www.alsatwireless.com
Cancellation Fee: Certain of Alsat’s service offerings may require a Customer to commit to a certain term of service and may require the payment of a Cancellation Fee in the event the Customer does not fulfill that commitment. The Cancellation Fee will be set forth the Customer’s Service Agreement, and may be significant.
Acceptable Use: As set forth in the Service Agreement, all of Alsat’s service offerings are subject to the Acceptable Use and Prohibited Internet Service Activities section of the Service Agreement, which we may from time to time establish or revise.
Redress Options: Alsat endeavors to respond to all Customer concerns and complaints in a timely and fair manner. Alsat encourages Customers to contact Alsat at 573-564-2031 to discuss any complaints or concerns as they arise. Written complaints should be addressed to Service@alsat.us.
Disputes and Arbitration: The Alsat Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to Customers in the event of a dispute.
If a Customer believes that Alsat is not complying with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm.
Customers also may file formal complaints with the FCC pursuant to Part 76 of the FCC’s Rules.
This Open Internet Policy does not affect, alter or otherwise supersede the legal status of cooperative efforts by Alsat that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, this Open Internet Policy does not prohibit Alsat from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreement.