Open Internet Policy

Alsat Wireless                                                                                                                                                          

Open Internet Policy                                                                                                                             

 (as of April, 2015)

The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules” or “Open Internet Rules”).   Information regarding these Rules is available on the FCC’s website at: http://www.fcc.gov/guides/open-internet

Broadband Internet access providers are required to post information regarding network management practices, performance characteristics and commercial terms so that residential and business consumers can make informed choices regarding use of service and for content, application, service and device providers to develop,  market and maintain Internet offerings.   This Open Internet Policy sets forth certain information regarding the policies and practices of Alsat Home Electronics, LLC, dba Alsat Wireless (“Alsat”).  This Open Internet Policy is a supplement to and is incorporated by reference in the Alsat Service Agreement, and in the event of any inconsistency between the Open Internet Policy and the Service Agreement, the Service Agreement shall control.

Network Management Practices

Congestion Management:   Our Customers are subject to the maximum connection speeds set forth in the Confirmation of Sale.   In a manner consistent with the Alsat Privacy Policy, Alsat monitors network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance our network.   Alsat may give priority on an unpaid basis to interactive or critical classes of traffic such as VoIP, traffic essential to the efficient operation the Alsat network, and traffic related to the accounts of commercial Customers or Customers with dedicated connections.   Alsat may limit peer-to-peer applications to the extent Alsat determines, in Alsat’s sole and reasonable discretion, it is appropriate to maintain an efficient network load.  Other factors that may affect a Customer’s experience include multiple Customer devices simultaneously downloading high-bandwidth applications and services. Alsat’s congestion management practices are in place to ensure that all Customers experience high quality service.   If Alsat determines, in its sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or the Alsat network, Alsat reserves the right to apply additional congestion management techniques.  In addition, the Alsat network may not support high-bandwidth video applications.

Alsat’s service is provided on a “best efforts” basis.  Certain circumstances may affect the speed and quality of Service, including but not limited to foliage,  line-of-sight obstructions,  the distance between a Customer and the transmission point and the connection of multiple devices to the Alsat network.

Alsat Wireless

Open Internet Policy as of April, 2015

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Application-Specific Behavior:   Subject to the qualification that Alsat may reasonably limit peer-to-peer applications as set forth above, Alsat generally treats all lawful applications identically;  however,  Alsat reserves the right to block or limit access to any applications that Alsat determines,  in Alsat’s sole and reasonable discretion,  may expose Alsat to potential legal  liability, harm the Alsat network or otherwise interfere with or impair the experience of other Customers on the Alsat network.

Device Attachment Rules:   Alsat does not limit the types of devices that can be connected to the Alsat network, provided they are used for lawful purposes and do not harm the Alsat network; however, if Alsat determines, in Alsat’s sole and reasonable discretion, that the connection of a particular type of device to the Alsat network negatively impacts other Customers or the Alsat network, or may expose Alsat to potential legal liability, Alsat reserves the right to limit or restrict Customers’ ability to connect such type of device to the Alsat network.

Security:   The Alsat network is designed in a manner that is intended to prohibit third parties who are not served by the Alsat network from initiating connections to Customers on the Alsat network if Alsat has not allocated a public IP address to that Customer as provided in the Alsat Service Agreement. Alsat may prohibit certain activity on the Alsat network that Alsat deems, in Alsat’s sole and reasonable discretion, poses a potential risk to Alsat’s network or to other Customers. Triggering conditions include denial of service activity, IP address or port scanning and excessive account login failures. If Alsat notices excessive Customer connections that are harmful or that disrupt the normal use of the Alsat network for other Customers, Alsat will attempt to notify the Customer to work collaboratively to remedy the issue; however; Alsat reserves the right, without advance notice, to block any Customer’s traffic that Alsat determines, in Alsat’s sole and reasonable discretion, may cause harm to the Alsat network or to other Customers, until the issue is addressed to Alsat’s satisfaction.

Performance Characteristics and Terms

Service Description and Pricing:   A current description of the categories of service Alsat offers is available at: http://www.alsatwireless.com

Cancellation Fee:   Certain of Alsat’s service offerings may require a Customer to commit to a certain term of service and may require the payment of a Cancellation Fee in the event the Customer does not fulfill that commitment. The Cancellation Fee will be set forth the Customer’s Service Agreement, and may be significant.

Acceptable Use:   As set forth in the Service Agreement, all of Alsat’s service offerings are subject to the Acceptable Use and Prohibited Internet Service Activities section of the Service Agreement, which we may from time to time establish or revise.

Privacy Policy:  Alsat’s current Privacy Policy is available at: www.alsatwireless.com

 

Alsat Wireless

Open Internet Policy as of April, 2015

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Redress Options:  Alsat endeavors to respond to all Customer concerns and complaints in a timely and fair manner. Alsat encourages Customers to contact Alsat at 573-564-2031 to discuss any complaints or concerns as they arise. Written complaints should be addressed to Service@alsat.us.

Disputes and Arbitration:  The Alsat Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to Customers in the event of a dispute.

FCC Notice

If a Customer believes that Alsat is not complying with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm.

Customers also may file formal complaints with the FCC pursuant to Part 76 of the FCC’s Rules.

Additional Disclaimers

This Open Internet Policy does not affect, alter or otherwise supersede the legal status of cooperative efforts by Alsat that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, this Open Internet Policy does not prohibit Alsat from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreement.

Alsat Wireless

Open Internet Policy as of April, 2015

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